Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0121 545 1430, Monday to Friday from 8am to 6.30pm
  • visit the surgery during opening hours and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

For home visits, if possible, please try to call before 10am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or it may more appropriate to send a nurse or arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time it takes to make a home visit. There are better facilities for examining and treating patients available at the surgery.

Extended Access

Spark Medical Group is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs.

The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them.

The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are:

Burbury Medical Centre,
311 Burbury Street,
Birmingham,
B19 1TT
Appointment cancellation telephone: 07424 041608.
Fernbank Medical Centre,
508-516 Alum Rock Road,
Birmingham,
B8 3HX
Appointment cancellation telephone: 0121 326 3600.
Fernley Medical Centre,
560 Stratford Road,
Birmingham,
B11 4AN
Appointment cancellation telephone: 07561 109028.
Harborne Medical Practice,
4 York Street,
Birmingham,
B17 0HG
Appointment cancellation telephone: 0121 427 5246.
Khattak Memorial Surgery,
309 Bolton Road,
Small Heath,
Birmingham,
B10 0UA
Appointment cancellation telephone: 07909 254613.
River Brook Medical Centre,
3 River Brook Drive,
Birmingham,
B30 2SH
Appointment cancellation telephone: 0121 433 8910.
West Heath Medical Centre,
194-196 West Heath Road,
Birmingham,
B31 3HB
Appointment cancellation telephone: 0121 483 2122.

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre. The call will be booked by our reception staff for a time that is convenient to you.

Please ask a member of our staff if you would like further information.